Privacy Notice

Effective September 27, 2026 · Notice version 2026-09-27

This notice covers OnPoint Pros’ drywall and ceiling repair pages at drywall.onpointprostx.com and the related repair inquiries and project records.

Information we use

• Inquiry and project information: your name, phone number, ZIP code, repair details, photos, timeline and budget range, plus an address, email or other details you provide during follow-up.
• Project outcomes: whether an inquiry qualifies for our services, whether a job is booked, relevant dates and the booked job value.
• Website and advertising information: pages and interactions, campaign parameters, ad-click identifiers such as GCLID, and browser, device and cookie information collected through our hosting and Google services.

How we use and share information

We use inquiry information to review scope and photos, answer questions, prepare estimates, coordinate projects and maintain customer records. Our hosting, customer-management, communication and project-service providers process information to support those activities.

Our repair pages use Google Ads and Google Analytics for website and advertising measurement. We share information with Google to connect website activity and later lead or booking outcomes to advertising interactions, evaluate campaign performance and inform advertising decisions.

Enhanced conversions and booked-job measurement

Enhanced conversions use contact details you provide, such as an email address or phone number and, where configured, name and address information. Details such as email addresses and phone numbers are normalized and hashed for matching. Hashing turns those details into matching codes; it does not make the data anonymous to a service that can match it.

For offline lead and booked-job measurement, we may send Google hashed contact details together with an available ad-click ID, an event date, a lead or booking status, a unique transaction identifier and a booked job value. These conversion uploads do not need your repair photos, private message contents or payment credentials. A booked value describes the job, not necessarily money already collected.

Google can match this information to advertising interactions and information collected through its services. Read how Google uses information from sites that use its services (opens in a new tab).

Facebook and Instagram inquiries and CRM measurement

If you send an inquiry through one of our Facebook or Instagram forms, we receive the contact details and project answers you submit, along with identifiers for the form and related advertising. We use this information to review your project, contact you about your request and maintain our customer records.

We use Meta’s Conversions API to report relevant stages of these inquiries and projects to Meta, such as receipt of an inquiry, qualification for our services, an estimate appointment, a customer signature and recorded payments. These reports can include the original Meta lead identifier, event dates and identifiers, and payment amounts and currency when a payment is recorded. Matching contact details, such as name, email and phone, are normalized and hashed before they are sent. Hashing does not make the information anonymous to a service that can match it.

We use this measurement to understand which advertising produces suitable inquiries and project outcomes and to inform advertising decisions. These CRM conversion reports do not include repair photos, private message contents, project descriptions, project addresses, budget answers or payment credentials. A recorded payment is separate from a quote, a signed contract or the total quoted project value.

Read Meta’s Privacy Policy (opens in a new tab) for information about how Meta uses information it receives. You can contact OnPoint Pros using the privacy-request details below with a request about future advertising-measurement sharing. We review these requests and apply the relevant controls to our records; contacting us does not automatically change your browser settings or Meta account preferences.

Questions and privacy requests

Call or text OnPoint Pros at (214) 975-4478 with a privacy question, a request to access, correct or delete your information, or a request about future advertising-measurement sharing. Our team reviews these requests; contacting us is not an automatic browser tracking switch. We may need to verify your identity and retain records needed for an active project, accounting, disputes or legal obligations. Applicable rights depend on your circumstances and the law.

You can manage cookies through your browser and review Google advertising preferences in My Ad Center (opens in a new tab). Those controls do not by themselves delete your project records with us.

This notice explains our data uses; submitting a repair request is not recorded as blanket consent for unrelated marketing. Where a separate consent is legally required, this notice alone does not replace it.